✳ 30 DAYS COMMISSION-FREE WHEN YOU JOINLIMITED PERIOD — GET KARTE✳ 30 DAYS COMMISSION-FREE WHEN YOU JOINLIMITED PERIOD — GET KARTE✳ 30 DAYS COMMISSION-FREE WHEN YOU JOINLIMITED PERIOD — GET KARTE✳ 30 DAYS COMMISSION-FREE WHEN YOU JOINLIMITED PERIOD — GET KARTE✳ 30 DAYS COMMISSION-FREE WHEN YOU JOINLIMITED PERIOD — GET KARTE✳ 30 DAYS COMMISSION-FREE WHEN YOU JOINLIMITED PERIOD — GET KARTE

// HELP & SUPPORT

FREQUENTLY ASKED QUESTIONS

Everything you need to know about ordering with Karte. If you're still stuck, please get in touch.

GENERAL/ 09

How does it work?

Order from any restaurant that has partnered with Karte to offer collection, delivery or order-to-table services. Once the restaurant's kitchen receives and accepts your order, they’ll get to work preparing it. When your order is ready, simply head to the restaurant to collect it, have it delivered, or have it served to your table when dining in.

What is a collection order?

A collection order is when you place and order from a restaurant and then pick up your order in person from the restaurant's location.

Times and availability may vary by restaurant.

What is a collection preorder?

A collection preorder is when you schedule a collection order for a later time when collection is more convenient for you.

Times and availability may vary by restaurant.

What is a delivery order?

A delivery order is when you place an order from a restaurant and have it delivered to your address. Delivery is carried out by the restaurant itself, not by Karte.

Availability, delivery areas, fees and times are set by and vary by restaurant.

What is a table order?

A table order is when you place an order while dining in at a restaurant. The order will be prepared and served to your table.

Times and availability may vary by restaurant.

Is there a minimum spend?

There is no minimum to make an order on Karte.

Do you offer delivery?

Yes — many restaurants on Karte offer delivery. Delivery is fulfilled by the restaurant directly, not by Karte, so you'll receive your order straight from the kitchen.

Delivery availability, areas, fees and times are set by each restaurant and may vary.

Do you charge the same prices as the restaurant does in-house?

Restaurants are free to set their own prices and are not dictated by the Karte platform. It is common to find that prices are lower on Karte than many other delivery/collection platforms due to the low transparent fees that Karte charges restaurants. Pricing for each menu item is clearly displayed when you make an order. If you have any questions about menu pricing, please contact the restaurant directly.

Food allergies

Please contact the restaurant directly for information regarding food allergies and intolerances.

ABOUT MY ORDER/ 03

How can I cancel my order?

To make any changes to your order, including cancelling, please contact the restaurant directly. In some cases, if the order has already been prepared by the restaurant, you may not be able to cancel your order.

Why was my order rejected?

When you make an order, the restaurant will be notified and will be asked to accept your order. In rare situations, such as very busy periods, the restaurant may decide that they are unable to fulfill your order at that time. In this case, your order will not be accepted and will be cancelled. You will not be charged for this, and the pending hold on your payment method will been cancelled. You won't see a refund credit on your statement - instead you'll just see the original.

What if something is wrong?

If something is wrong with your order, please contact the restaurant directly. If you have a technical issue with the Karte platform, you can find contact options on our support page.

KARTE

Online ordering and reservations for independent restaurants, bars & cafés. Made in Manchester.

FREQUENTLY ASKED QUESTIONS

DISCOVER

LEGAL

HELP